‘Social-aware’ customer service and analytics
Neutrinos offers a unique customer service solution that opens up social media as a channel for customers to raise their service requests. The solution provides advanced analytics with machine learning capabilities to give point-in-time analytics for customer service heat maps, SLA adherence, and product performance. The solution allows our customers to be more social media savvy and open newer channels of communication with their customers. Higher management is provided with rich dashboards, information of the product offerings, and their performance based on multiple feeds. Push notifications immediately point to major issues in the customer service departments, signalling needs of specific areas that need critical ramp-ups.