Neutrinos offers a unique customer service solution that opens up social media as a channel for customers to raise their service requests, opening newer channels of communication with customers.Higher management is provided with rich dashboards, information of the product offerings, and their performance based on multiple feeds.
Social & Context Aware Solutions for Customer Service (Royal Sundaram)
Handling customer queries on Social Media Platforms like Twitter and Facebook, responding to any grievances or queries in real time and identifying the top performing Marketing campaigns prove to be challenging for most businesses. In the wake of most customers taking to social media for queries and grievances, a strong mechanism to handle the large inflow of social activity is needed.
Neutrinos developed a Social Listening App for Royal Sundaram General Insurance. See how it worked for them.
Employee assistance (TELESURE)
Enable trainees and employees to have access to their leave policy, provide real time assistance with regards to FAQs, provide access to Compliance Policies. All this and more can happen, without any human interference, with a simple Chatbot app.
Here’s how the leader in General Insurance, Telesure, achieved building a Chatbot as an employee assistance solution with Neutrinos.