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Gartner Insurance CIO Report

Innovation Cues From IT Investments of the World’s Largest Insurers

Gartner has surveyed technology announcements from top insurance companies in the world. This report titled Innovation Cues From IT Investments of the World’s Largest Insurers, highlights investment priorities of CIOs of top 25 insurance companies. We find this report insightful and believe it would add value to CXOs of insurance companies, particularly CIOs in understanding where the industry is steering towards where focus on technology is concerned and also compare and contrast decisions of fellow leaders from the industry.

Key Findings

  • Insurance CIOs are tapping into digital business platforms and ecosystems to add new capabilities, extend value proposition and enter new markets.
  • Insurance back- and front-office operations are leveraging real-time intelligence derived from multiple data sources to transform customer experience.
  • Increasing digital business distribution and conversational interfaces for customer touchpoints drive investments in digital channels by insurance CIOs.

To highlight a few, the report also features Gartner’s recommendations to CIOs on how to:

  • Drive a unified value proposition to end-users
  • Go beyond just online distribution with a greater engagement
  • Redefine user experience with AI powered applications
Disclaimer

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Gartner Inc., Innovation Cues From IT Investments of the World’s Largest Insurers, 27 August 2019, G00389084.